Resources

Personalised Care programme overarching aims

maximising the potential of people, families and communities
helping staff realise their potential to deliver personalised care, unlocking the power of communities.

We provide clinical leadership; support with development of both the personalised care workforce and voluntary sector capability and capacity; digital and evaluation services; and clear communications and engagement.

Clinical lead: Dr Kavita Gaur
Programme director: Mark Scott
Programme manager: Lauren Moy
Strategic workforce lead: Gita Malhotra
Fellow: Julia Briscoe

Contact: nelondonicb.personalisedcare

The team also works with a range of subject matter experts and associates.

Key resources

Social Prescribing across North East London video from May 2021
What personalised care in NEL is all about – slides from webinar in March 2022
What personalised care in NEL is all about: recording of webinar in March 2022
Personalised care in action: learning through the experience of two primary care networks in Waltham Forest Personalised Care In Action.pdf
December 2021: NEL Personalised Care Programme update – with a focus on evaluation and the NEL guide for social prescribing link workers
May 2022: NEL Personalised Care Programme update – including NEL’s award-winning emerging leaders programme for link workers
October 2022: NEL Personalised Care Programme update – including the role of personalised care in managing winter pressures
December 2022: NEL Personalised Care Programme update – with a place-based focus on Community Chests for social prescribing across NEL
March 2023: NEL Personalised Care Programme update – a place-based focus on Community Chests and Social Prescribing Day, plus the latest from the Health and Wellbeing Coach Network

NHS England – Personalised care – national landing page
NHS England – Personalised care operating model – one pager
NHS England – How social prescribing, health and wellbeing coaching and care coordination work together – animation with interviews
Future NHS – Personalised care collaborative network

NEL – Care coordinators in north east London – an overview
NEL training hub – What care coordinators do
NHS England – Welcome pack for new care coordinators
NHS England – Care coordinators’ role – video
NHS England – Workforce development framework for care coordinators
FutureNHS – Care coordinators collaboration workspace with information for new care coordinators, resources, discussion forum and details of monthly webinars
London Social Prescribing and Community-based Prevention team – Care coordinator workforce development framework summary – four page PDF with links to all the key information
London Social Prescribing and Community-based Prevention team – the role of care coordinators – one-page explainer

NEL – Health and wellbeing coaching in north east London – an overview
NEL training hub – What health and wellbeing coaches do and other helpful documents
NHS England – Welcome pack for new health and wellbeing coaches
NHS England – Workforce development framework for health and wellbeing coaches
London Social Prescribing and Community-based Prevention team – Health and Wellbeing Coach Workforce Development Framework Summary – four page PDF with links to all the key information
London Social Prescribing and Community-based Prevention team – the role of health and wellbeing coaches – one-page explainer
King’s Business School – 2023 Making A Difference Report.pdf – report
King’s Business School – Part 1: CONNECTIONS: Health and wellbeing coaches inspire patients and reduce GP workloads – podcast of Professor Richard Griffin in conversation with NEL personalised care strategic workforce lead Gita Malhotra and Jacqui Henry from Shoreditch Trust, Hackney
King’s Business School – Part 2: Health and wellbeing coaches: perspectives from the frontline – podcast of Professor Richard Griffin in conversation with Dr Narinderjit Kullar, clinical director, Havering place-based partnership, and Bruna Fonseca, health and wellbeing coach from Havering Crest Primary Care Network
TPC Health – Principles of coaching – video
FutureNHS – Health and wellbeing coaches collaboration workspace – information for new health and wellbeing coaches, resources, a discussion forum and details of webinars