Personalised Care Programme

Personalised Care Logo

The NEL Personalised Care programme is particularly relevant to north east London which has deprived communities adversely impacted by the pandemic. Implementing personalised care has the opportunity for NEL to make the most of the expertise, capacity and potential of people, families and communities, helping address health inequalities.  

Our model for Personalised Care in north east London aims to realise the potential of communities and the workforce. It is focused on working with those who need the most support to take control of their health and wellbeing. We're working collaboratively to improve the quality of personalised care to ensure there are high quality efficient services available to all.

Over time  we will be embedding our approach across borough partnerships, supporting local flexibility in the way services are delivered, making the most of an ICS collaborative approach.

Our initial focus during 22/23 will be on social prescribing, primary care personalised care and personal health budgets – we will develop a comprehensive plan to implement our approach across the whole of the model over the course of the next three years.

smiling man punching the air

Our approach

We will implement personalised care through an enabler programme of work which seeks to develop the potential of staff through a relationship-based approach.  Our programme will encompass workforce development, digital and evaluation, introducing new pathways such as CYP and mental health, developing the voluntary sector and communication and engagement.

Digital evaluation 

Introducing digital systems, that enable case management, link to the directory of services, record activity and outcomes and can be used by individuals using health and care services.

Supporting and developing systemic evaluation and a culture of continuous improvement through the foundation of shared data to monitor activity and outcomes, and for shared learning.

Developing new pathways

Introducing new pathways in Children & Young People and in Mental Health to maximise the potential of social prescribing.

Workforce development

Developing the workforce, through tailored training to local needs and building leadership and improvement capability.

Developing the voluntary and community sector

Ensuring there is enough support for the community and voluntary sector to support people.

Communication and engagement

Sharing messages about the role and potential of social prescribing, and over time, engaging with users to embed co-production across the programme.

For more information about the NEL Personalised Care Programme email us

Updated: 02/10/2022