Developing non-clinical staff in general practice

Six locally based, trained practice managers have ‘graduated’ from City and Hackney’s Practice Manager Training Programme.

The practice manager role requires a wide range of skills. Over recent years it has become more complex as primary care has expanded and the health economy becomes more integrated. The old model of ‘learning on the job’ isn’t a sustainable one for the future.

City & Hackney CCG developed a trainee practice managers programme to train people who are equipped to deal with a vastly different role than making sure the bills get paid and looking after the building.

Dr Mary Clarke CBE, Director of Workforce at City and Hackney GP Confederation, has written the first in a new series of blogs about transforming general practice – part of the Next Steps to the Strategic Commissioning Framework, which sets out a new vision for strengthening collaboration across London.

Read Dr Clarke’s blog and watch our video below.